Vice President, Client Service Management

BNY Mellon

Pittsburgh, PA, United States
Base: $83,000 to $120,000 py; bonus/equity: discre...
On-site
Client service management
Operational analytics and insights
Escalation point across operations and technology
At BNY, our culture allows us to run our company better and enables employees’ growth and success

Job Summary

  • At BNY, our culture allows us to run our company better and enables employees’ growth and success.
  • This role involves delivering exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering while acting as the central point of escalation.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and a pay-for-performance philosophy.

Matching Summary

At BNY, our culture allows us to run our company better and enables employees’ growth and success.

Salary

Base: $83,000 to $120,000 per year; Bonus/Equity: Discretionary bonuses, commission earnings, short and long-term incentives possible; Benefits: Company-sponsored benefit programs and generous paid leaves

Skills & Requirements

Must-have

  • Client service management
  • Operational analytics and insights
  • Escalation point across operations and technology
  • Relationship building with senior client leaders
  • Service quality and performance monitoring

Nice-to-have

  • Continuous service improvement culture
  • Thought leadership based on client feedback
  • Cross-functional collaboration
  • Knowledge of multiple lines of business and geographies

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 7-10 years related work experience
  • Experience with large, complex client accounts
  • Operational or client services experience
  • Proven ability to resolve complex client issues

Work Rights

Not specified

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