Director, Client Service Executive Manager

BNY Mellon

Boston, MA, United States
Base: $127,000 - $200,000; bonus/equity: commissio...
On-site
End-to-end client service delivery
Senior client point of contact
Develop client service strategies
Own the end-to-end client service delivery model for our largest and most complex major clients, including developing the strategy to align client needs with BNY’s service model and monitoring client satisfaction

Job Summary

  • Own the end-to-end client service delivery model for our largest and most complex major clients, including developing the strategy to align client needs with BNY’s service model and monitoring client satisfaction.
  • Serve as the senior point of contact to major clients on complex service issues and independently develop strategies to deliver world-class client service across multiple products and platforms.
  • BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

Matching Summary

Own the end-to-end client service delivery model for our largest and most complex major clients, including developing the strategy to align client needs with BNY’s service model and monitoring client satisfaction.

Salary

Base: $127,000 - $200,000; Bonus/Equity: commission earnings, discretionary bonuses, short and long-term incentive packages; Benefits: company-sponsored benefit programs, generous paid leaves

Skills & Requirements

Must-have

  • End-to-end client service delivery
  • Senior client point of contact
  • Develop client service strategies
  • Identify client growth opportunities
  • Manage service commitments execution
  • Digital adoption for service improvement

Nice-to-have

  • Thought leadership in client service
  • Foster team capabilities
  • Collaborate with internal stakeholders
  • Uplift communities worldwide

Key Requirements

  • Bachelor's degree or equivalent experience
  • 10-15 years minimum work experience
  • 3-5 years management experience
  • Experience in operational or client services
  • Manage complex cross-product/platform issues
  • Advise on sales support activities
  • Represent organization at industry events
  • Recruit, direct, motivate, and develop staff

Work Rights

Not specified

Tailored Resume

Cover Letter