Associate Product Support Specialist - Emea & Us Hours

Bloomreach

Czechia
Remote, with optional office space in bratislava, brno, or prague.
Product and technical questions
Marketing related topics
Create reports, segmentations, campaigns
Bloomreach is seeking an Associate Product Support Specialist to join their Engagement Support Team, focusing on user consultation and problem-solving during US and EMEA business hours. This role offers remote work options from Czechia or Slovakia, with opportunities to engage with clients across various industries

Job Summary

  • Provide consulting to Bloomreach Engagement users through live chat or other channels covering product, technical, and marketing topics.
  • Diagnose requests, walk customers through problem-solving, and refer specialized cases to experts.
  • Work on rotations for US business hours (day/night shifts) or day shifts for EMEA business hours.

Matching Summary

Match Score: 85

Bloomreach is seeking an Associate Product Support Specialist to join their Engagement Support Team, focusing on user consultation and problem-solving during US and EMEA business hours. This role offers remote work options from Czechia or Slovakia, with opportunities to engage with clients across various industries.

Skills & Requirements

Must-have

  • Product and technical questions
  • Marketing related topics
  • Create reports, segmentations, campaigns
  • Diagnose requests and problem-solving
  • English language advanced or native
  • Interest in data analytics
  • Interest in online marketing

Nice-to-have

  • Basic understanding of HTML, CSS, JS
  • Interest in building relationships with clients
  • Cooperating with the Product team
  • Career path leading to Product Manager

Key Requirements

  • Basic understanding of HTML, CSS, JS
  • Problem solving skills
  • Analytical thinking
  • Ability to learn quickly
  • English language advanced or native
  • Interest in data analytics and online marketing
  • Communicate and build relationships with clients
  • Previous work experience in client facing role, support or marketing
  • Understanding of frontend and backend link
  • Basic understanding of programming
  • More than 1 year of experience in SaaS company

Work Rights

Not specified

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