Senior Associate-healthcare Management

aion-ia.in

Handle inbound hotline and chats
Log interactions in tips system
Meet service level agreement (sla)
The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries

Job Summary

  • The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries.
  • Employees must ensure all customer interactions are captured accurately in the TIPS system while adhering to performance standards.
  • The position requires taking ownership of cases proactively to align progress with the best interests of members and clients.

Matching Summary

The role involves providing exceptional customer service by efficiently handling inbound hotline and chat inquiries.

Skills & Requirements

Must-have

  • Handle inbound hotline and chats
  • Log interactions in TIPS system
  • Meet Service Level Agreement (SLA)
  • Manage allocated case load efficiently
  • Ensure compliance with company policies

Nice-to-have

  • Demonstrate professional 'can do' attitude
  • Provide cross support to other functions
  • Proactively manage cases for member interests
  • Exceed customer expectations consistently

Key Requirements

  • Ability to apply operations knowledge in live case management
  • Capacity to manage allocated case load within working hours

Work Rights

Not specified

Tailored Resume

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