Customer Advocate - Cd. Obregón Location

Rexam Supplemental Unemployment Benefit Trust - Iam

Cd. Obregón, Mexico
On-site
Customer quality and service issues
Customer certification programs administration
Customer concerns and claims resolution
The Customer Advocate position at Rexam Supplemental Unemployment Benefit Trust - Iam in Cd. Obregón, Mexico, focuses on delivering exceptional service and quality assurance in collaboration with customers and internal teams. The role involves auditing, troubleshooting customer issues, and ensuring compliance with quality standards

Job Summary

  • The Customer Advocate role supports the customer and Ball in providing excellence in service for all can body and can end quality and service related issues.
  • Essential responsibilities include directing and performing routine audits, acting as a liaison, assisting in customer certification programs, and ensuring the resolution of customer concerns and claims.
  • The position requires providing troubleshooting for customer quality/performance issues, facilitating cross-functional problem solving, and mediating ambiguous situations to seek common agreement.

Matching Summary

Match Score: 85

The Customer Advocate position at Rexam Supplemental Unemployment Benefit Trust - Iam in Cd. Obregón, Mexico, focuses on delivering exceptional service and quality assurance in collaboration with customers and internal teams. The role involves auditing, troubleshooting customer issues, and ensuring compliance with quality standards.

Skills & Requirements

Must-have

  • customer quality and service issues
  • customer certification programs administration
  • customer concerns and claims resolution
  • troubleshooting customer quality issues
  • feedback to plants on quality
  • input nonconformities management
  • defect criteria definition

Nice-to-have

  • cross-functional problem solving facilitation
  • teamwork environment creation
  • confidential information handling
  • ethical integrity maintenance

Key Requirements

  • 4 year(s) minimum job related experience
  • Broad training in a related field
  • Ability to apply intensive and diversified evaluation
  • Ability to provide management review and control
  • Ability to negotiate with customers
  • Ability to analyze and interpret data

Work Rights

Not specified

Tailored Resume

Cover Letter