Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $43,923; bonus/equity: not specified; benefi...
Fully remote
Windows and mac operating systems support
It service ticket resolution
Hardware installation and configuration
The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and provides accommodations for applicants with disabilities during the hiring process.

Matching Summary

The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, retirement programs

Skills & Requirements

Must-have

  • Windows and Mac operating systems support
  • IT service ticket resolution
  • Hardware installation and configuration
  • Endpoint management software usage
  • IT hardware inventory management

Nice-to-have

  • Strong customer service skills
  • Effective communication abilities
  • Ability to create technical documentation
  • Remote software and hardware support experience
  • Basic TCP/IP networking knowledge

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Minimum two years computer support experience
  • Completion of technical training in related field
  • Criminal background and sex offender registry checks

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter