Customer Support Team Lead

Jobgether

Bulgaria
On-site
Remote customer support team leadership
Performance target oversight
Customer satisfaction management
You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction

Job Summary

  • You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction.
  • You will oversee daily operations, ensure performance targets are met, and foster a culture of continuous improvement and accountability.
  • This position combines leadership, operational oversight, and strategic thinking, offering the opportunity to make a direct impact on customer retention and team development.

Matching Summary

You will lead and inspire a remote customer support team to deliver exceptional service and maintain high levels of customer satisfaction.

Skills & Requirements

Must-have

  • remote customer support team leadership
  • performance target oversight
  • customer satisfaction management
  • data-driven process optimization

Nice-to-have

  • people-oriented leadership
  • analytical skills
  • passion for customer support excellence
  • culture of continuous improvement

Work Rights

Not specified

Tailored Resume

Cover Letter