It Service Delivery Technician

81

Salem, VA, United States
Fully remote
Support it hardware and software
Troubleshoot and resolve issues
Active directory user management
The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software.
  • Provides support for client computing hardware and software, builds, configures and deploys desktops, laptops and related peripherals, and troubleshoots and resolves issues by utilizing Standard Operating Procedures.
  • Our total rewards program includes base wages, a cash-based incentive program, overtime pay, shift differentials, and a comprehensive benefits package including medical, dental, vision, disability, life insurance, and 401(k) with company matching.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software, including desktops, laptops, printers, mobile devices, phones, peripherals and client software.

Skills & Requirements

Must-have

  • Support IT hardware and software
  • Troubleshoot and resolve issues
  • Active Directory user management
  • Client-side security software
  • Network printer support
  • Client-side networking troubleshooting

Nice-to-have

  • Positive customer support attitude
  • Adapt to rapid changes
  • Work with remote team members
  • Continuous improvement opportunities

Key Requirements

  • Associate's degree required
  • 0-3 years of experience
  • MOS, MCTS, A+, ACMT, ITIL V3 preferred
  • Experience supporting manufacturing companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter