Customer Service Officer - Housing Services

Launch Housing

Collingwood, Victoria, Australia
On-site
Client-centred service delivery
Administrative and support tasks
Incoming telephony management
Launch Housing is a community organisation passionately committed to ending homelessness by providing housing and support services

Job Summary

  • Launch Housing is a community organisation passionately committed to ending homelessness by providing housing and support services.
  • This entry-level role involves administrative and tenancy support tasks, managing incoming calls, and providing reception coverage.
  • The organisation offers a range of employee benefits including wellbeing days, flexible working arrangements, and training opportunities.

Matching Summary

Launch Housing is a community organisation passionately committed to ending homelessness by providing housing and support services.

Skills & Requirements

Must-have

  • Client-centred service delivery
  • Administrative and support tasks
  • Incoming telephony management
  • Renter and caller triage
  • Reception coverage
  • Liaising with stakeholders

Nice-to-have

  • Valued lived experience and diversity
  • Positive, supportive and progressive work environment
  • Contributing to useful and rewarding work

Key Requirements

  • Entry-level position
  • Adherence to Residential Tenancies Act

Work Rights

Not specified

Tailored Resume

Cover Letter