Customer Service Specialist

Barry Callebaut AG

San Pedro Garza Garcia, Nuevo Leon, Mexico
On-site
High-volume b2b business management
Sap order entry
Customer relationship management
Barry Callebaut AG is seeking a Customer Service Specialist for its office in San Pedro Garza Garcia, Mexico. The role involves managing order-related activities to ensure customer satisfaction and requires significant experience in B2B customer service and SAP systems

Job Summary

  • As a pivotal link between our company and its valued customers, the Customer Service Account Manager holds a position of critical importance.
  • The CSR's primary responsibility is executing the sales demand, by collaborating with the internal supply chain to ensure customer satisfaction.
  • Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values and of course loving chocolate.

Matching Summary

Match Score: 85

Barry Callebaut AG is seeking a Customer Service Specialist for its office in San Pedro Garza Garcia, Mexico. The role involves managing order-related activities to ensure customer satisfaction and requires significant experience in B2B customer service and SAP systems.

Skills & Requirements

Must-have

  • high-volume B2B business management
  • SAP order entry
  • customer relationship management
  • negotiate with Planning and Distribution
  • troubleshoot and shift priorities

Nice-to-have

  • independent thinker
  • team player
  • exceptional customer focus
  • embrace diversity and inclusivity
  • continuous learning

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • At least 5 years in Customer Service
  • Fluent in English
  • French required for Canadian customers
  • Manufacturing industry or B2B experience
  • At least 5 years of SAP experience

Work Rights

Not specified

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