Director, Product Management - Agentforce Contact Center Digital

Salesforce

Base: $197,300 - $313,700 annually; bonus/equity: ...
Onsite
8+ years product management experience
3+ years director-level or senior ic role
Enterprise saas or ccaas domain expertise
This role defines the north star for a unified channels platform strategy across Customer 360, ensuring capabilities are built once and deployed everywhere

Job Summary

  • This role defines the north star for a unified channels platform strategy across Customer 360, ensuring capabilities are built once and deployed everywhere.
  • The successful candidate will drive cross-cloud alignment by making crisp trade-off decisions to maximize platform leverage across Service, Sales, Marketing, and Commerce clouds.
  • Salesforce offers a competitive base salary range of $197,300 - $313,700 annually depending on location, along with comprehensive benefits including medical, dental, vision, and equity.

Matching Summary

This role defines the north star for a unified channels platform strategy across Customer 360, ensuring capabilities are built once and deployed everywhere.

Salary

Base: $197,300 - $313,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • 8+ years product management experience
  • 3+ years Director-level or senior IC role
  • Enterprise SaaS or CCaaS domain expertise
  • AI-powered capabilities orchestration
  • Cross-cloud alignment and trade-off decisions
  • Executive-facing product voice
  • Technical fluency in system architecture

Nice-to-have

  • Hands-on agentic AI or LLM workflow experience
  • Familiarity with Salesforce ecosystem
  • Experience shipping headless/embedded products
  • Active use of AI productivity tools
  • Strong analytical and quantitative modeling skills

Key Requirements

  • 8+ years product management experience
  • 3+ years in Director-level or equivalent senior IC PM role
  • Related technical degree required
  • Deep expertise in enterprise contact center or agentic AI domains

Work Rights

Not specified

Tailored Resume

Cover Letter