The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
This is a phone based customer service role supporting customers who are victims of Card Fraud and Scams and you will deliver excellent customer service and innovation when dealing with customer situations.
Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
Skills & Requirements
Must-have
Handling inbound and outbound calls
Customer service during fraud/scam
Detection analysis on fraud events
Reporting on digital fraud trends
Working in a high-paced environment
High volume call centre environment
Nice-to-have
Emotional resilience under pressure
Think outside the box solutions
Perform well in ambiguous environment
Inspire customer confidence
Key Requirements
12-month fixed term contract
Full time (38 hours per week)
Rotating roster
In office attendance for training
Hybrid working with 20% in office
Preferred experience in Financial Services Industry