This senior role serves as the primary subject-matter expert and liaison for Global Systems Integrator (GSI) partners like Accenture and Deloitte
Job Summary
This senior role serves as the primary subject-matter expert and liaison for Global Systems Integrator (GSI) partners like Accenture and Deloitte.
The position requires deep expertise in the CXone product suite to guide solution design, scope validation, and integration planning for enterprise customers.
NiCE offers a hybrid work model allowing employees to work remotely three days a week while collaborating in-office two days.
Matching Summary
This senior role serves as the primary subject-matter expert and liaison for Global Systems Integrator (GSI) partners like Accenture and Deloitte.
Skills & Requirements
Must-have
8+ years solution architecture experience
5+ years contact center industry experience
Deep CXone platform expertise
GSI partnership governance experience
Integration architecture with SAP and CRM
Nice-to-have
AI and NLP technology knowledge
Cognigy or similar conversational platforms
Strong business acumen for revenue objectives
Mentorship and enablement capabilities
Experience with multi-party delivery engagements
Key Requirements
8+ years of solution architecture or senior consulting experience