Only You Reception Assistant

Palladium Hotel Group

Madrid, Spain
Base: competitive salary; bonus/equity: not specif...
On-site
Customer complaint resolution
Guest satisfaction
Check-in/check-out procedures
From Only YOU Hotels, we are looking for flexible and versatile RECEPTION ASSISTANTS who enjoy teamwork, want to share their knowledge and experience, and seek stability

Job Summary

  • From Only YOU Hotels, we are looking for flexible and versatile RECEPTION ASSISTANTS who enjoy teamwork, want to share their knowledge and experience, and seek stability.
  • Your main functions will include handling customer complaints and claims, ensuring maximum customer satisfaction, managing check-in/check-out, and providing information about the hotel and destination.
  • We offer competitive pay, job stability, training plans for development, and the opportunity to grow within a dynamic, multicultural team at a socially responsible company.

Matching Summary

From Only YOU Hotels, we are looking for flexible and versatile RECEPTION ASSISTANTS who enjoy teamwork, want to share their knowledge and experience, and seek stability.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Discounts in hotels, PHG Benefits Club

Skills & Requirements

Must-have

  • customer complaint resolution
  • guest satisfaction
  • check-in/check-out procedures
  • hotel and destination knowledge
  • internal communication promotion

Nice-to-have

  • teamwork and collaboration
  • optimism and motivation
  • creativity and daring
  • passion for the industry

Key Requirements

  • Tourism or similar related education
  • High level of English
  • Minimum experience in the role
  • Availability and flexible working hours

Work Rights

Not specified

Tailored Resume

Cover Letter