Customer Success Manager

LogicMonitor

Austin, TX, United States
On-site
3+ years customer success or account management experience
Understanding of it infrastructure and cloud concepts
Ability to engage senior executive stakeholders
The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor's customers by acting as a strategic advisor

Job Summary

  • The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor's customers by acting as a strategic advisor.
  • You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the platform.
  • LogicMonitor fosters a culture of trust, customer obsession, and agility, certified as a Great Place To Work®.

Matching Summary

The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor's customers by acting as a strategic advisor.

Skills & Requirements

Must-have

  • 3+ years Customer Success or Account Management experience
  • Understanding of IT infrastructure and cloud concepts
  • Ability to engage senior executive stakeholders
  • Commercial awareness and renewal experience
  • Proactive account health and risk management

Nice-to-have

  • Bachelor's degree in Computer Science or related field
  • Experience with observability platforms
  • Strong communication and prioritization skills
  • Culture of performance and recognition
  • Collaborative cross-functional teamwork

Key Requirements

  • Bachelor's Degree preferred (Computer Science)
  • 3+ years in Customer Success or SaaS role
  • Authorized to work in the United States

Work Rights

Must have valid US work authorization

Tailored Resume

Cover Letter