ABB UK is seeking a Service Program Manager in Japan to implement strategic service programs and optimize existing systems, including CRM and ERP tools. The ideal candidate will have experience in business process improvement within service operations and proficiency in both Japanese and English
Job Summary
This role is responsible for implementing strategic service programs and optimizing existing systems like Salesforce, SAP, and Power BI to drive cost efficiency.
The position requires localizing ABB's global frameworks to the Japanese market while leading data integration initiatives across Service Operations.
Candidates must possess a blend of technical system expertise and native-level Japanese language proficiency to communicate effectively with stakeholders.
Matching Summary
Match Score: 85
ABB UK is seeking a Service Program Manager in Japan to implement strategic service programs and optimize existing systems, including CRM and ERP tools. The ideal candidate will have experience in business process improvement within service operations and proficiency in both Japanese and English.
Skills & Requirements
Must-have
Salesforce operations experience
SAP SD and PS business knowledge
Japanese native level language skills
Business process design in service operations
Data analytics with Power BI
Nice-to-have
Strategic operational mindset
Cross-functional collaboration skills
Hybrid work model adaptability
Key Requirements
3-5+ years experience in service operations process design
Native Japanese (JLPT Level 1) proficiency required
Hands-on experience with Salesforce data management and configuration