Head Of Community & Customer Relations

Service Stream

Coburg, VIC, Australia
Develop communication strategies
Manage customer and community issues
Coordinate operational communications
The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities

Job Summary

  • The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities.
  • You will be responsible for leading the customer and community interface for the Yarra Valley Water maintenance services contract.
  • Service Stream is an equal opportunity ASX-listed business committed to fostering a workplace culture that values diversity and inclusion.

Matching Summary

The role provides strategic leadership and operational oversight to ensure customer outcomes are embedded across all maintenance services activities.

Skills & Requirements

Must-have

  • Develop communication strategies
  • Manage customer and community issues
  • Coordinate operational communications
  • Support media and regulatory enquiries

Nice-to-have

  • Collaborative proactive mindset
  • Strong stakeholder alignment skills
  • Experience in water or utilities sector

Key Requirements

  • Tertiary qualification in Communications/PR
  • 5+ years experience in communications or engagement
  • Current driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter