Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams
Job Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
We are looking for an experienced and motivated people leader who demonstrates strong leadership skills and a proven interest in building and developing high-performing teams.
With Flex Work, we’re combining the best of both worlds: in-person time and remote, enabling flexible schedules while maintaining strong community connections.
Matching Summary
Our Customer Success Management Team plays a key role of being the link between our Customers, Sales, Professional Services and Production Services teams.
Skills & Requirements
Must-have
Customer Success team leadership
Customer relationship management
Issue resolution and escalation management
Executive level communication
Customer adoption facilitation
Cross-functional collaboration
Travel up to 35%
Nice-to-have
Mentoring and team development
Strong account leadership skills
Positive customer relationship building
Data-driven prioritization
Flexible work environment
Inclusive and accessible hiring culture
Bold ideas and genuine care
Key Requirements
8+ years people management in Customer Success
5+ years customer management in complex software or SaaS
Bachelor’s degree or equivalent experience
Ability to travel up to 35%
Experience in escalation management at executive levels