Base: $64,833.60; bonus/equity: not specified; ben...
On-site
Customer service operations
Team leadership and coaching
Emergency response coordination
Sarasota County Government is seeking a Supervisor for their 311 Call Center, responsible for leading a team of Customer Service Representatives by providing coaching, handling escalations, and ensuring high-quality service. The ideal candidate should possess supervisory experience and a background in customer service, with a focus on communication and problem-solving skills
Job Summary
Provide real-time support and supervision to Customer Service Representatives, including handling escalated customer issues and ensuring quality service through call monitoring and coaching.
Support and lead CSRs during Emergency Operations Center (EOC) activations, ensuring continuity of service during high-pressure situations.
Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!
Matching Summary
Match Score: 85
Sarasota County Government is seeking a Supervisor for their 311 Call Center, responsible for leading a team of Customer Service Representatives by providing coaching, handling escalations, and ensuring high-quality service. The ideal candidate should possess supervisory experience and a background in customer service, with a focus on communication and problem-solving skills.
Salary
Base: $64,833.60; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer service operations
Team leadership and coaching
Emergency response coordination
Performance monitoring and feedback
Process improvement initiatives
Nice-to-have
Strong communication skills
Problem-solving abilities
Positive team environment creation
Independent judgment
Policy interpretation
Key Requirements
Associate's degree with 2+ years experience OR High School diploma with 4+ years experience