You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes
Job Summary
You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.
The role requires designing scalable processes and acting as the primary escalation point for complex customer issues while advocating for customer needs at the leadership level.
Employees receive comprehensive benefits including health coverage, 401(k) matching, flexible vacation, and paid parental leave with an estimated base salary range of $120,200 to $202,606.
Matching Summary
You will lead, mentor, and scale a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.
Salary
Base: $120,200 - $202,606 USD; Bonus/Equity: Eligible for Corporate Bonus Plan or commission plus equity participation; Benefits: Medical, dental, vision, 401(k) match, flexible vacation, paid holidays, and parental leave
Skills & Requirements
Must-have
8-10 years Customer Success experience
5+ years direct people management
SaaS or enterprise software background
Salesforce or Gainsight platform expertise
Strategic account portfolio management
Nice-to-have
Executive stakeholder relationship building
Cross-functional process design skills
High-performing team culture creation
Data-driven retention forecasting
Trusted advisor mindset development
Key Requirements
8-10+ years in Customer Success or Account Management
5+ years of direct people management experience
Deep expertise with CSM platforms like Salesforce or Gainsight