Customer Service Representative

Bmw Of Kansas City South

Charlotte, North Carolina, US
Address customer concerns
Resolve issues between customers and dealership
Maintain organized, clean, safe work area
Responsible for maintaining customer satisfaction throughout the dealership contributing to business development

Job Summary

  • Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.
  • Strives to resolve issues between customers and dealership (sales and service) and works closely with department managers to ensure customer satisfaction.
  • The position requires regular and predictable attendance, with scheduled shifts potentially including evening hours, weekends, and holidays.

Matching Summary

Responsible for maintaining customer satisfaction throughout the dealership contributing to business development.

Skills & Requirements

Must-have

  • Address customer concerns
  • Resolve issues between customers and dealership
  • Maintain organized, clean, safe work area
  • Accurately record hours worked
  • Follow company policies and procedures

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of work experience
  • Previous customer service experience desired
  • Advanced Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter