Lead the onboarding experience for newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform
Job Summary
Lead the onboarding experience for newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform.
Work closely with Sales and Customer Success teams to design and deliver tailored onboarding plans, helping key customers realize value quickly.
Take full ownership of the technical execution of the onboarding plan, ensuring that customer accounts are set up for a successful and ongoing partnership.
Matching Summary
Lead the onboarding experience for newly-signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform.
Skills & Requirements
Must-have
Subject matter expert on Smartly.io products
Manage effective customer communications
Curate effective onboarding plans
Deliver tailored onboarding solutions
Ownership of technical execution
Maximize platform usage and achieve goals
Deliver comprehensive platform training
Tailor onboarding journey to customer needs
Organize and manage onboarding process
Collaborate with cross-functional teams
Nice-to-have
Strategic partner for marketing needs
Thrive in fast-paced environment
Inclusive and collaborative team
Key Requirements
4+ years digital experience
Exposure to paid social (Meta)
Exposure to programmatic media buying
Strong understanding of digital advertising platforms
Experience with Google Sheets
Proficiency in Google Slides
Excellent communication and interpersonal skills
Detail-oriented and highly organized
Strong project management skills
Problem-solving mindset
Self-motivated and proactive
Bachelor's degree or equivalent practical experience