It Infra / Desktop Support Engineer Location Minato-ku, Tokyo

EIRE Systems

Minato-ku, Tokyo, Japan
On-site
Windows os support
Microsoft office/365 support
Troubleshooting and problem resolution
Provide exceptional customer support for various end-user computing technologies including desktop PCs, mobile devices, and office equipment

Job Summary

  • Provide exceptional customer support for various end-user computing technologies including desktop PCs, mobile devices, and office equipment.
  • Learn and familiarize yourself with our client support model and our customers' technical environments.
  • Contribute to improving processes and documentation with the goal of improving the level of support provided to clients.

Matching Summary

Provide exceptional customer support for various end-user computing technologies including desktop PCs, mobile devices, and office equipment.

Skills & Requirements

Must-have

  • Windows OS support
  • Microsoft Office/365 support
  • Troubleshooting and problem resolution
  • Professional customer support
  • Japanese and English communication

Nice-to-have

  • Continuous learning and skill improvement
  • Work without constant supervision
  • Excellent time management skills
  • Cisco networking skills/experience

Key Requirements

  • Residing in Japan
  • Permission to work full-time in Japan
  • Windows 10 / 11 knowledge preferred
  • Experience installing PC hardware and software
  • Microsoft 365 / Outlook / Exchange support
  • Relevant industry certifications are a plus
  • Understanding of network designs

Work Rights

Must be residing in Japan and have permission to work full-time

Tailored Resume

Cover Letter