Customer Service Representative/bdc Administrator

Centennial Hyundai

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: bonus opportunities ...
Respond to inbound inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments.
  • Key responsibilities include responding promptly to inquiries across multiple channels, scheduling appointments, following up with prospects, and maintaining accurate customer records.
  • The company offers industry-leading benefits such as competitive pay with bonus opportunities, medical, dental, and vision plans, paid holidays and PTO, and a 401(k) retirement plan.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for many customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: bonus opportunities based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Deliver exceptional customer service
  • Meet performance goals

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Professional, friendly, and positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable working with CRM systems
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter