Competitive salary; pension included; 28 days holi...
On-site
Minimum 2 years guest relations experience
Supervisory or managerial experience required
Luxury hospitality vip management skills
The Guest Relations Manager serves as the hotel's most visible ambassador ensuring every guest feels recognised, valued, and personally cared for
Job Summary
The Guest Relations Manager serves as the hotel's most visible ambassador ensuring every guest feels recognised, valued, and personally cared for.
Employees receive exclusive discounts at Fairmont Cheshire, The Mere, Spa, Golf, and across Accor hotels worldwide along with a competitive salary and pension.
The role involves leading the Guest Relations team to uphold luxury service standards while collaborating closely with Front Office, Housekeeping, Spa, F&B, and Events.
Matching Summary
Match Score: 85
The Guest Relations Manager serves as the hotel's most visible ambassador ensuring every guest feels recognised, valued, and personally cared for.
Salary
Competitive salary; Pension included; 28 days holiday plus public holidays
Skills & Requirements
Must-have
Minimum 2 years Guest Relations experience
Supervisory or managerial experience required
Luxury hospitality VIP management skills
Opera PMS knowledge desirable
UK health and safety compliance understanding
Nice-to-have
Additional languages for international clientele
Strong service recovery problem resolution
Meticulous attention to detail
Refined polished presence
Experience with bespoke in-house experiences
Key Requirements
2+ years Guest Relations or Front Office experience