Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, audit findings, control gaps, and operational risk
Job Summary
Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, audit findings, control gaps, and operational risk.
Drive productivity and service quality gains through automation, observability, process simplification, and proactive identification/remediation of systemic issues.
Establish credibility with engineering, business, and operations stakeholders by providing clear governance, transparent communication, and dependable support for business-critical services.
Matching Summary
Strengthen incident, problem, change, and escalation management processes to reduce repeat issues, audit findings, control gaps, and operational risk.
Salary
Base: $127,000 - $200,000 per year; Bonus/Equity: Discretionary bonuses, short and long-term incentive packages; Benefits: Highly competitive benefits and wellbeing programs
Skills & Requirements
Must-have
Global production services leadership
Incident, problem, change management
Automation and AI solutions
Stakeholder confidence and business partnership
Service reliability and platform stability
Windows and Linux Operating systems
SSDLC & CICD pipelines
Messaging platforms (Kafka, MQ)
JAVA, Python and scripting languages
Nice-to-have
Culture of excellence
Employee growth and success
Transformative solutions
Cutting-edge AI and breakthrough technologies
Key Requirements
Extensive leadership experience in global production services / application support
Proven experience leading incident, problem, and change management functions
Deep technical and operational experience across production environments
Demonstrated ability to lead senior stakeholders and drive strategic service improvements
12+ years of diverse experience in information technology
Bachelor's degree in computer science or equivalent work experience