Dealer Spike Careers - Technical Support Specialist Iii
Dealer Spike
Remote, United States
Remote
Html css less javascript jquery
Mobile-first responsive web design
Customer service experience 2+ years
Dealer Spike is seeking a Technical Support Specialist III to provide remote technical support to customers using their web platform. The ideal candidate should possess strong web development skills, including HTML, CSS, and JavaScript, alongside excellent communication and problem-solving abilities
Job Summary
This full-time position requires comprehensive knowledge of the Dealer Spike Web Platform and web development skills to provide technical support.
Agents will maintain and update client websites using HTML, CSS, and JavaScript while handling requests via phone, email, and chat.
The role involves creating content for internal and customer-facing knowledge bases and participating in training on new web technologies.
Matching Summary
Match Score: 85
Dealer Spike is seeking a Technical Support Specialist III to provide remote technical support to customers using their web platform. The ideal candidate should possess strong web development skills, including HTML, CSS, and JavaScript, alongside excellent communication and problem-solving abilities.
Skills & Requirements
Must-have
HTML CSS LESS JavaScript jQuery
Mobile-first responsive web design
Customer service experience 2+ years
Nice-to-have
Previous web development experience 1+ year
Experience with Bootstrap and Flexbox
Comfortable managing frequent interruptions
Key Requirements
2+ years customer service experience preferred
1+ years web development experience preferred
Working knowledge of layout design and accessibility