Community Engagement & Moderation Manager

Workday

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Community engagement programs
Moderation policies and guidelines
Ai tools for customer responses
** Workday is seeking a Community Engagement & Moderation Manager to enhance community strategy and governance. The role focuses on managing community engagement, utilizing AI tools for communication, and ensuring adherence to policies while fostering a positive user experience. **

Job Summary

  • Manage community engagement programs and tactics, focusing on triaging member inquiries to the correct internal teams to ensure timely resolution.
  • Utilize and optimize AI tools to draft, refine, and automate responses to customers, ensuring a balance between efficiency and a personalized "human" touch.
  • Track, quantify, and communicate campaign and moderation results, focusing on response times and member satisfaction.

Matching Summary

Match Score: 75

** Workday is seeking a Community Engagement & Moderation Manager to enhance community strategy and governance. The role focuses on managing community engagement, utilizing AI tools for communication, and ensuring adherence to policies while fostering a positive user experience. **

Skills & Requirements

Must-have

  • community engagement programs
  • moderation policies and guidelines
  • AI tools for customer responses
  • cross-functional issue resolution
  • gamification strategies for behavior influence
  • performance metrics tracking

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • building smarter solutions

Key Requirements

  • 3+ years of professional experience
  • community member engagement or moderation strategies
  • operational-level knowledge of community platform tools
  • familiarity with AI-driven content management
  • ability to analyze community data
  • superb communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter