Head Of Services - Kenya (director)

Publix Serving (Civica)

Nairobi, Kenya
Hybrid (up to 2 days working at home per week)
Services strategy
Client relationship management
Revenue growth
The Head of Services role at Citi in Nairobi, Kenya, seeks an experienced leader to manage multiple teams, driving the implementation of the Services Strategy and enhancing client relationships. The ideal candidate will have extensive banking experience, strong communication skills, and a proven track record in sales and client management

Job Summary

  • Responsible for the overall design, socialization, and implementation of Services Strategy in Kenya to increase penetration and acquire new clients.
  • Partner with clients' sales origination to develop and manage pipeline, delivering customer revenue growth across all client segments and acting as trusted advisors for complex financial services.
  • Develop people and build a culture of responsible finance, good governance, and ethics while appropriately assessing risk/reward in business decisions.

Matching Summary

Match Score: 85

The Head of Services role at Citi in Nairobi, Kenya, seeks an experienced leader to manage multiple teams, driving the implementation of the Services Strategy and enhancing client relationships. The ideal candidate will have extensive banking experience, strong communication skills, and a proven track record in sales and client management.

Skills & Requirements

Must-have

  • Services Strategy
  • Client Relationship Management
  • Revenue Growth
  • Risk Assessment
  • Team Leadership

Nice-to-have

  • Entrepreneurial Approach
  • Champion of Progress
  • Responsible Finance Culture
  • Ethics and Governance

Key Requirements

  • 15+ years of experience
  • 8-10+ years' managerial experience
  • In-depth knowledge of banking products
  • Proven track record in sales

Work Rights

Not specified

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