Express Service Writer

Suburban CDJR of Troy

Troy, USA
Customer experience management
Repair order management
Professional and warm greeting
As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician

Job Summary

  • As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.
  • Greet every guest with professionalism and warmth, listen actively and identify their service needs, and clearly communicate recommendations and solutions.
  • Join a respected dealership in the Chrysler-Dodge-Jeep-Ram network and access ongoing training, career development, and advancement opportunities.

Matching Summary

As an Express Writer, you'll take charge of the customer experience from start to finish—managing repair orders, setting accurate expectations, and serving as the critical link between the customer and the technician.

Skills & Requirements

Must-have

  • customer experience management
  • repair order management
  • professional and warm greeting
  • active listening for service needs
  • clear communication of recommendations

Nice-to-have

  • passion for automotive industry
  • team player in fast-paced environment

Key Requirements

  • High School graduate or equivalent
  • 18 years or older
  • Proven track record in service writing

Work Rights

Not specified

Tailored Resume

Cover Letter