Support Engineer

Secomea

København, Denmark
On-site
Technical support via email and phone
Troubleshoot common issues independently
Customer inquiry documentation and prioritization
As a Support Engineer, you will be the first point of contact for Secomea customers, providing high-quality technical support via email, phone, and live communication

Job Summary

  • As a Support Engineer, you will be the first point of contact for Secomea customers, providing high-quality technical support via email, phone, and live communication.
  • Handle daily customer inquiries through our ITSM system, phone, and email, ensuring they are accurately documented, categorised and prioritised in the system.
  • We offer a challenging journey and a career full of possibilities, where you will shape your daily work and grow into a subject matter expert.

Matching Summary

As a Support Engineer, you will be the first point of contact for Secomea customers, providing high-quality technical support via email, phone, and live communication.

Skills & Requirements

Must-have

  • Technical support via email and phone
  • Troubleshoot common issues independently
  • Customer inquiry documentation and prioritization
  • Provide timely customer updates
  • Contribute to technical knowledge base

Nice-to-have

  • Proactive and curious mindset
  • Enjoy helping others
  • Structured but dynamic environment
  • Collaborative team environment

Key Requirements

  • Danish and English fluency required
  • IT Support or technical background preferred
  • Experience in support/helpdesk role
  • Curiosity for networking and IT

Work Rights

Not specified

Tailored Resume

Cover Letter