The role serves as a single point of contact for customers regarding Pratt & Whitney claims while driving employee proficiency through minimal viable products
Job Summary
The role serves as a single point of contact for customers regarding Pratt & Whitney claims while driving employee proficiency through minimal viable products.
Responsibilities include prioritizing, tracking, and expediting claims and concessions through all stages of the approval process for warrantable engine events.
The position requires acting as a liaison between various groups including Spare Parts, rental engines, and executive teams to ensure proper disposition of planned and unplanned events.
Matching Summary
The role serves as a single point of contact for customers regarding Pratt & Whitney claims while driving employee proficiency through minimal viable products.
Skills & Requirements
Must-have
Review and approve engine event claims
Manage customer concessions and approvals
Utilize CRM tools for tracking events
Coordinate with internal service groups
Ensure compliance with EH&S policies
Nice-to-have
Passion for process and product improvements
Ability to work under uncertain environments
Strong leadership and persuasion skills
High degree of autonomy and resilience
Curiosity to identify new business opportunities
Key Requirements
University Degree or equivalent experience
Minimum 2-5 years of prior relevant experience
Support during Eastern Time Zone hours (7:00 AM to 4:00 PM EST)