Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization
Job Summary
Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization.
This role covers business stakeholder management, business transformation, end-to-end technology solution design & delivery involving GenAI, and offshore team management in an agile environment.
Accountable for success in technology solutioning and delivery as well as BAU support with defined KPIs, including new initiatives, existing application modernization and maintaining system stability & performance.
Matching Summary
Leading the Technology, Digital and Analytics (TDA) Operations Platform teams with world-class technology to support our Operations business, focusing on the Buy, Service, Claims and Contact Center transformation or modernization.
Skills & Requirements
Must-have
Technology Solutioning and Delivery
Operations Business Transformation
GenAI Technologies
Agile Environment
End-to-End Technology Solution Design
Nice-to-have
Proactive Innovation Identification
Articulate Complex Technologies Simply
Develop Positive Sustainable Change
Industry Trend Understanding
Key Requirements
8+ years experience in large IT organizations
3+ years as Technology / Delivery Lead
Proven track records in Mainland China Top Insurers
Demonstrated experience in insurance Operations transformations
Proven experience using popular GenAI technologies