Supervisor, Homeowner Advocacy Analytics- Servicing

Flpls

Fully remote
Advanced analytical and investigative skills
Mortgage servicing policies and procedures
Trend analysis and root cause investigations
The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints

Job Summary

  • The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.
  • This role requires managing a team, developing working knowledge of consumer protection laws, and communicating with QA/QC Auditors.
  • Company benefits include medical, dental, vision insurance, 401(k) with employer match, and tuition reimbursement.

Matching Summary

The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.

Skills & Requirements

Must-have

  • Advanced analytical and investigative skills
  • Mortgage servicing policies and procedures
  • Trend analysis and root cause investigations
  • Federal and state consumer protection laws
  • Microsoft PowerPoint, Excel, Word & Outlook

Nice-to-have

  • Empathy and willingness to learn
  • Thriving in a demanding environment
  • Innovative solutions and teamwork

Key Requirements

  • Bachelor's degree or higher
  • 6+ years mortgage industry experience
  • Interpreting mortgage regulatory mandates
  • Researching mortgage accounts for errors
  • Managing internal and external relationships

Work Rights

Not specified

Tailored Resume

Cover Letter