The Floor Leader plays a vital role in supporting the Store Management Team across all areas of the business to ensure operational excellence
Job Summary
The Floor Leader plays a vital role in supporting the Store Management Team across all areas of the business to ensure operational excellence.
You will lead and inspire a team of sales associates on the shop floor to achieve and surpass their sales goals while fostering a culture of passion and positivity.
The role requires educating customers on brand values such as fighting animal testing, fresh cosmetics, and ethical buying while maintaining a visually appealing store environment.
Matching Summary
The Floor Leader plays a vital role in supporting the Store Management Team across all areas of the business to ensure operational excellence.
Skills & Requirements
Must-have
1 year customer service and sales experience
Cash handling and register opening closing
Supervisory experience with coaching and training
Problem-solving in fast-paced retail environment
Flexible schedule including evenings weekends holidays
Nice-to-have
Passion for skincare natural beauty and ethical business
Experience with consultation-based customer service models
Experience analyzing sales metrics
Background in skincare or cosmetics industry
Knowledge of Lush brand values and ethics
Key Requirements
Minimum 1 year supervisory experience involving coaching
Minimum 1 year cash handling and opening/closing procedures
Minimum 1 year experience in customer service and sales
Ability to work flexible schedule including holidays