Associate I, Customer Service

Alcon

Bangalore, India
Fully remote
Post-sale technical and non-technical support
Customer issue analysis and resolution
Order management activities
Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions

Job Summary

  • Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions.
  • Support digital transformation through promotion of digital tools and digital services.
  • Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, PTO for hourly associates, and much more!

Matching Summary

Provide professional and efficient service to Alcon Customers, Sales Force, and internal Alcon departments by processing incoming orders and other transactions.

Skills & Requirements

Must-have

  • Post-sale technical and non-technical support
  • Customer issue analysis and resolution
  • Order management activities
  • Answering inbound written inquiries
  • Making outbound written interactions

Nice-to-have

  • Digital transformation promotion
  • Effortless customer experiences
  • Dynamic and evolving team ecosystem
  • Working in the grey

Key Requirements

  • Graduate
  • Fluent English communication
  • Varied U.S. daytime hours Monday-Friday

Work Rights

Not specified

Tailored Resume

Cover Letter