Leads and trains clerical teammates in essential functions, develops and distributes required reports and metrics, and enhances customer service
Job Summary
Leads and trains clerical teammates in essential functions, develops and distributes required reports and metrics, and enhances customer service.
Identifies performance variances, trains new team members, and reports unresolved issues to supervisors with recommendations.
Advocate Health offers comprehensive Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in career development.
Matching Summary
Leads and trains clerical teammates in essential functions, develops and distributes required reports and metrics, and enhances customer service.
Salary
$22.90 - $34.35; Not specified; Not specified
Skills & Requirements
Must-have
customer service skills
report and metric development
team training and onboarding
performance variance identification
issue reporting to supervisor
Nice-to-have
fast paced environment
career development investment
equitable care provision
Key Requirements
High School Diploma or GED
Associates degree in healthcare related field preferred
Medical, secretarial, and/or customer service experience
2 years in a medical office setting preferred
Experience as CMA/RMA, MOA or in a call center environment preferred