Customer Support Specialist Iii - Billingual

175

Base: $42,000 - $62,400 (national); base: $48,000 ...
Not specified
4+ years customer service experience
Healthcare industry background preferred
Excellent verbal and written english skills
Exact Sciences is seeking a bilingual Customer Support Specialist III to support its sales teams and internal customers, focusing on specialty client servicing and problem resolution. The role emphasizes excellent communication and organizational skills, requiring at least four years of customer service experience, preferably in a healthcare setting

Job Summary

  • This position supports Exact Sciences Sales Teams, Providers, and internal customers by resolving issues and managing specialty client orders.
  • The role requires investigating problems, escalating high-priority issues, and working cross-functionally to identify process improvements.
  • Exact Sciences offers robust benefits including paid time off, health coverage, and a retirement savings plan to support employee well-being.

Matching Summary

Match Score: 85

Exact Sciences is seeking a bilingual Customer Support Specialist III to support its sales teams and internal customers, focusing on specialty client servicing and problem resolution. The role emphasizes excellent communication and organizational skills, requiring at least four years of customer service experience, preferably in a healthcare setting.

Salary

Base: $42,000 - $62,400 (National); Base: $48,000 - $62,400 (California); Bonus eligible

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • Healthcare industry background preferred
  • Excellent verbal and written English skills
  • Ability to work on computer and phone simultaneously
  • Strong problem-solving abilities

Nice-to-have

  • Associates degree in business administration
  • Knowledge of contact center technology
  • Positive attitude with excellent interpersonal skills
  • Experience supporting National Accounts
  • Team-oriented mindset for process improvement

Key Requirements

  • High School Diploma or GED required
  • 4+ years of customer service experience
  • Must be authorized to work in the United States without sponsorship
  • Must pass Epic processes assessment with 80% or higher score

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter