Customer Service Consultant - Claims

AIA Australia

Hybrid (2 days remote, 3 days onsite)
Previous customer facing role experience
Strong attention to detail
Excellent verbal communication skills
AIA Australia is seeking a Customer Service Consultant for their Claims department, where the successful candidate will provide support and guidance to customers, ensuring exceptional service. The role involves addressing telephonic inquiries, resolving disputes, and following up with clients, all while benefiting from a hybrid work model that promotes work-life balance

Job Summary

  • You will be the first point of contact for customers, providing support and guidance regarding insurance claims.
  • The role involves investigating disputes between client expectations and business practices while adhering to quality standards.
  • AIA offers a hybrid work model with two days of remote work and three days of in-office collaboration.

Matching Summary

Match Score: 85

AIA Australia is seeking a Customer Service Consultant for their Claims department, where the successful candidate will provide support and guidance to customers, ensuring exceptional service. The role involves addressing telephonic inquiries, resolving disputes, and following up with clients, all while benefiting from a hybrid work model that promotes work-life balance.

Skills & Requirements

Must-have

  • Previous customer facing role experience
  • Strong attention to detail
  • Excellent verbal communication skills
  • Flexibility in fast-paced environment

Nice-to-have

  • Passion for delivering exceptional service
  • Solution focused approach
  • Strong administration skills

Key Requirements

  • Previous experience in a customer facing role
  • Strong administration skills
  • Ability to problem solve

Work Rights

Not specified

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