Supervisor Customer Relation Officer - Wfo Surabaya Jagoanhosting 09 Apr 2026 Surabaya Jawa Timur Indonesia

MOSANGroup Ltd

Surabaya, Jawa Timur, Indonesia
On-site
Lead cro team
Improve customer conversion
Achieve sales targets
Lead a team of Customer Relation Officers to enhance the conversion of prospective customers into active clients for brand registration services

Job Summary

  • Lead a team of Customer Relation Officers to enhance the conversion of prospective customers into active clients for brand registration services.
  • Develop and implement strategies to boost the success rate of converting prospective customers and monitor team performance regularly, providing guidance, evaluation, and coaching.
  • Analyze team performance data, including conversion rates, closing rates, and communication quality, to identify areas for improvement and ensure adherence to SOPs and company targets.

Matching Summary

Lead a team of Customer Relation Officers to enhance the conversion of prospective customers into active clients for brand registration services.

Skills & Requirements

Must-have

  • Lead CRO team
  • Improve customer conversion
  • Achieve sales targets
  • Maintain service quality
  • Analyze team performance data
  • Handle complex customer complaints

Nice-to-have

  • Professional communication skills
  • Negotiation abilities
  • Team development skills
  • Performance-based incentive system

Key Requirements

  • 2-3 years leader experience
  • Proven target achievement
  • Team leadership and development
  • Data analysis for improvement
  • Professional complaint handling
  • WFO in Surabaya

Work Rights

Not specified

Tailored Resume

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