Senior Customer Journey Expert – Transaction Accounts

23

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Data governance and data quality management
5+ years banking or similar industry experience
Cashback, loyalty, and rewards program delivery
** ING is seeking a Senior Customer Journey Expert to enhance customer experiences in transaction accounts and related loyalty programs. The ideal candidate will have extensive experience in data governance, banking, and product management within an agile framework, combined with strong stakeholder management skills. **

Job Summary

  • This role involves owning and continuously improving end-to-end customer journeys for transaction accounts and Pocket Perks while acting as the voice of the customer.
  • The position requires operating as a Data Steward to ensure strong data governance, quality, and alignment with regulatory standards within an agile environment.
  • Benefits include discounted ING Health Insurance, an additional Rest Day for wellbeing, and an IMPACT day for volunteering on sustainability activities.

Matching Summary

Match Score: 75

** ING is seeking a Senior Customer Journey Expert to enhance customer experiences in transaction accounts and related loyalty programs. The ideal candidate will have extensive experience in data governance, banking, and product management within an agile framework, combined with strong stakeholder management skills. **

Skills & Requirements

Must-have

  • Data governance and data quality management
  • 5+ years banking or similar industry experience
  • Cashback, loyalty, and rewards program delivery
  • Vendor and partner relationship management
  • Agile squad delivery and backlog prioritisation

Nice-to-have

  • Customer-obsessed and proactive mindset
  • Strong stakeholder management skills
  • Innovation and agile way of working culture

Key Requirements

  • 5+ years experience in banking or similar industry
  • Experience with transaction or deposit accounts
  • Demonstrated capability in product management and journey design

Work Rights

Not specified

Tailored Resume

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