Specialist Ii, It Technical Support

Samsung Electronics Canada

Canada
Base: $50,000 to $70,000; bonus/equity: not specif...
Fully remote
5+ years of related it experience
Windows 11 and linux server knowledge
Microsoft active directory administration
The incumbent serves as the first point of contact for employees, resolving tier 1 and 2 technical requests while escalating complex issues to tier 3

Job Summary

  • The incumbent serves as the first point of contact for employees, resolving tier 1 and 2 technical requests while escalating complex issues to tier 3.
  • Responsibilities include managing IT assets, conducting quarterly counts with Finance teams, and maintaining up-to-date vendor warranty information.
  • Samsung Electronics Canada offers competitive benefits including employer-paid medical coverage, a free on-site gym, and tuition reimbursement.

Matching Summary

The incumbent serves as the first point of contact for employees, resolving tier 1 and 2 technical requests while escalating complex issues to tier 3.

Salary

Base: $50,000 to $70,000; Bonus/Equity: Not specified; Benefits: Employer paid Medical/Dental, Group RRSP, Tuition Reimbursement

Skills & Requirements

Must-have

  • 5+ years of related IT experience
  • Windows 11 and Linux Server knowledge
  • Microsoft Active Directory administration
  • PowerShell scripting capabilities
  • SCCM application package management
  • Network routing and firewall understanding

Nice-to-have

  • Physical installation of servers and network equipment
  • SSL Decryption web filtering technology
  • Creative problem solving skills
  • Ability to work without direct supervision
  • Experience with proprietary systems

Key Requirements

  • College Diploma minimum
  • 5+ Years of related experience
  • Relevant IT certifications are an asset

Work Rights

Not specified

Tailored Resume

Cover Letter