Passenger Service Agent

Alliance Ground International (AGI)

San Francisco, CA, United States
Base: $23.00 - $23.50 hourly; bonus/equity: not sp...
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.
  • Responsibilities include handling customer interactions, managing reservations and ticketing, processing baggage claims, and answering travel inquiries.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, company-matched 401(k), and travel discounts.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety, security, and airline-specific procedures.

Salary

Base: $23.00 - $23.50 hourly; Bonus/Equity: Not specified; Benefits: Paid vacation, medical/dental/vision, 401(k), travel discounts

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handle customer interactions
  • issue tickets and itineraries
  • handle baggage claims
  • flight schedules and fares inquiries

Nice-to-have

  • friendly and outgoing
  • outstanding customer service focus
  • energy and enthusiasm
  • respect for team
  • highest regard for safety

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Complete SIDA training
  • 1+ year relevant experience preferred
  • Previous customer service experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter