This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day
Job Summary
This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day.
You'll be responsible for defining best-in-class service across the end-to-end customer journey, designing and leading a modern service organisation, and lifting performance and quality.
Netwealth offers a fulfilling career built on growth, balance, and belonging, with a flexible hybrid model and benefits designed for wellbeing and personal development.
Matching Summary
This role brings together several critical, customer-facing centres of excellence that collectively shape how advisers and clients experience Netwealth every day.
Skills & Requirements
Must-have
leading large-scale service operations
designing operating models
leveraging AI and automation
customer-led decisions
end-to-end customer journey
Nice-to-have
optimism and courage
collaboration and authenticity
positive and empowering leadership
curious and innovative mindset
Key Requirements
Highly experienced service leader
Deep expertise from large, customer facing organisations
Strong track record leading service or contact centre operations