Customer Service Representative Supervisor

Calusa Crossing Animal Hospital

Acton, MA, United States
Base: $19-$22ph; bonus/equity: performance-based b...
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Client interaction management
Staff scheduling and oversight
Training and development of csr team
** Calusa Crossing Animal Hospital is seeking a Client Service Representative Supervisor to lead a team in providing exceptional client interactions in a veterinary setting. The ideal candidate should have a minimum of three years of relevant experience and strong leadership skills, with a focus on creating a welcoming environment for clients and their pets. **

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression.
  • Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, assist with hiring and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.
  • We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Matching Summary

Match Score: 75

** Calusa Crossing Animal Hospital is seeking a Client Service Representative Supervisor to lead a team in providing exceptional client interactions in a veterinary setting. The ideal candidate should have a minimum of three years of relevant experience and strong leadership skills, with a focus on creating a welcoming environment for clients and their pets. **

Salary

Base: $19-$22/hour; Bonus/Equity: performance-based bonuses; Benefits: 401(k) with company match, CE allowance, Employee pet discounts

Skills & Requirements

Must-have

  • Client interaction management
  • Staff scheduling and oversight
  • Training and development of CSR team
  • Performance issue resolution
  • End-of-day procedure auditing
  • Veterinary client relations

Nice-to-have

  • Compassionate and energetic demeanor
  • Fostering professional growth
  • Supportive workplace culture contribution
  • Technological update recommendations

Key Requirements

  • Minimum of three years of relevant experience in veterinary settings
  • Experience in human medical fields encouraged
  • 3 years of customer service experience
  • 1 year of veterinary medicine experience
  • 1 year of leadership experience (preferred)
  • High school diploma
  • Degree in veterinary or relevant field (preferred)

Work Rights

Not specified

Tailored Resume

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