Job Summary

• The Associate Director, Embedded Solutions will collaborate with FIRST Leadership and the Account Director to implement strategic client account operations and ensure the team consistently delivers exceptional service.
• Key responsibilities include leading multi-service/global remits, managing team leads, overseeing resource allocation, individual development plans, and ensuring adherence to SLAs and KPIs.
• The role involves strengthening client relationships, identifying opportunities for expansion and process improvements, and managing expenses and invoicing.

Matching Summary

Salary

Base: $155,000 - $180,000; Bonus/Equity: Eligible for annual discretionary bonus; Benefits: Medical, Dental, Vision, 401(k), PTO, EAP, etc.

Skills & Requirements

Key Requirements

• 10+ years event management experience
• 3+ years people management experience
• Advanced event and conference experience
• Extensive client management experience
• Advanced project management skills
• Strong Microsoft Office proficiency
• Travel up to 20%

Work Rights