Graduate Technical Support Engineer – Bilingual (french And English Speaker)
HP
Reading, United Kingdom
On-site
Fluent in english and french
Bachelor's degree or above
1 year customer support experience
HP is seeking a Graduate Technical Support Engineer who is fluent in both French and English to provide exceptional technical support for its HyperX gaming peripherals. The role requires strong problem-solving skills, an interest in gaming, and excellent communication abilities to enhance customer satisfaction
Job Summary
The Graduate Technical Support Engineer provides exceptional technical support for the HyperX range of gaming peripherals to ensure customer satisfaction.
Responsibilities include independently identifying, troubleshooting, and resolving customer issues across telephone, email, chat, and social media channels.
Candidates must maintain up-to-date knowledge on HyperX and competitor hardware/software products while managing logistical issues like RMAs.
Matching Summary
Match Score: 85
HP is seeking a Graduate Technical Support Engineer who is fluent in both French and English to provide exceptional technical support for its HyperX gaming peripherals. The role requires strong problem-solving skills, an interest in gaming, and excellent communication abilities to enhance customer satisfaction.