Gen Digital Inc is a global company dedicated to powering Digital Freedom through trusted consumer brands and delivering cybersecurity, online privacy, identity protection, and financial wellness solutions worldwide
Job Summary
Gen Digital Inc is a global company dedicated to powering Digital Freedom through trusted consumer brands and delivering cybersecurity, online privacy, identity protection, and financial wellness solutions worldwide.
The role involves monitoring fulfillment and removal workflows, using AI tools to improve processes, and collaborating with multiple teams to ensure timely and accurate customer outcomes.
Gen offers a hybrid work model with flexibility, competitive pay, benefits, and a culture that values diversity, continuous learning, and customer-driven innovation.
Matching Summary
Gen Digital Inc is a global company dedicated to powering Digital Freedom through trusted consumer brands and delivering cybersecurity, online privacy, identity protection, and financial wellness solutions worldwide.
Skills & Requirements
Must-have
Order and entitlement management
AI-enabled data analysis tools
Privacy and removal services
Cross-team collaboration
Process documentation and improvement
Consumer support and inside sales environment
Nice-to-have
Continuous improvement methodologies
Experience with Salesforce and ServiceNow
Strong communication skills
Ability to work under pressure
Hybrid work model flexibility
Key Requirements
Experience in SaaS or subscription-based fulfillment
Proficiency with Microsoft Office Suite
Experience applying AI or advanced analytics
Familiarity with Salesforce and ServiceNow/Jira
Background in Lean or Six Sigma
Work authorization compliant with U.S. export control