Technical Customer Service

KITO

Manheim, PA, US
On-site
Excellent verbal and written communication skills
Proficiency in outlook excel word and access
Ability to input data for 7+ hours per day
KITO is seeking a Technical Customer Service professional to provide efficient and courteous support to customers, focusing on inquiries related to their products. The role emphasizes teamwork, communication, and problem-solving skills, with a preference for candidates with prior customer service experience and a technical background

Job Summary

  • This position provides professional service for all company products except cranes and crane components.
  • The role involves handling incoming calls, processing orders, preparing quotes, and coordinating special shipping requests.
  • Candidates must be able to sit for 7+ hours daily while maintaining high accuracy in data entry and communication.

Matching Summary

Match Score: 75

KITO is seeking a Technical Customer Service professional to provide efficient and courteous support to customers, focusing on inquiries related to their products. The role emphasizes teamwork, communication, and problem-solving skills, with a preference for candidates with prior customer service experience and a technical background.

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Proficiency in Outlook Excel Word and Access
  • Ability to input data for 7+ hours per day
  • Experience with order entry and quote preparation
  • Ability to learn technical product specifications

Nice-to-have

  • Two years of prior customer service experience
  • College degree or 2-year technical degree preferred
  • Proactive approach to providing excellent service
  • Strong problem-solving and organizational abilities
  • Willingness to travel periodically

Key Requirements

  • Prior customer service experience (two years preferred)
  • Computer knowledge including Outlook Excel Word and Access
  • Ability to speak read write and understand English
  • Successful completion of company training on products and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter