Under the supervision of the Head of Reception, you will be responsible for welcoming guests upon arrival, providing efficient service from check-in, throughout their stay, and until check-out
Job Summary
Under the supervision of the Head of Reception, you will be responsible for welcoming guests upon arrival, providing efficient service from check-in, throughout their stay, and until check-out.
You will handle check-in procedures including profile management, pre-authorization, Accor program benefits explanation, upsell offers, and check-out procedures including billing review and folio delivery.
The role involves managing daily cash, offering services and information to clients, reviewing credit limits, understanding the next day's reservations, and resolving incidents, complaints, and claims.
Matching Summary
Under the supervision of the Head of Reception, you will be responsible for welcoming guests upon arrival, providing efficient service from check-in, throughout their stay, and until check-out.